Privacy Policy

At Lights, Camera, Action! Productions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, enrol in our courses, or interact with us in any other way. This policy is effective as of 1 January 2025.

1. Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: This includes your name, address, email address, phone number, date of birth, and other identifying information you provide when you enrol in a course, subscribe to our newsletter, or contact us.
• Payment Information: When you enrol in a course, we collect payment information, such as your credit card details or bank account information. This information is processed securely through our payment gateway provider and is not stored on our servers.
• Technical Information: We automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, referring website, and browsing behaviour. We use cookies and similar technologies to collect this information. Refer to our Cookies Policy for more details.
• Course-Related Information: When you enrol in a course, we collect information related to your studies, such as your attendance records, assignments, grades, and feedback.
• Communications: We collect information contained in any communications you send to us, for example, when you submit a query through the contact form.

2. How We Use Your Information

We use your information for the following purposes:

• Providing and Improving Our Services: We use your information to provide our courses, manage your enrolment, and improve the quality of our services.
• Communication: We use your information to communicate with you about your enrolment, course updates, promotions, and other relevant information.
• Personalisation: We may use your information to personalise your learning experience and provide you with tailored content and recommendations.
• Marketing: With your consent, we may use your information to send you marketing communications about our courses, promotions, and other news. You can opt-out of receiving these communications at any time.
• Legal Compliance: We may use your information to comply with legal obligations, such as responding to court orders or government requests.
• Analytics: We use technical information to analyse website traffic, monitor performance, and improve our website's usability.
• Security: We use information to ensure the security of our website and services, including detecting and preventing fraud.

3. Disclosure of Your Information

We may disclose your information to the following parties:

• Service Providers: We may share your information with third-party service providers who assist us with payment processing, website hosting, data analytics, email marketing, and other services. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Educational Partners: In some cases, we may share your information with our educational partners, such as universities or training institutions, for accreditation purposes or to facilitate joint programs.
• Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid court order or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will provide notice to you before your information is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may disclose your information to third parties with your consent.

4. Data Security

We take reasonable measures to protect your information from unauthorised access, use, or disclosure. These measures include:

• Using encryption to protect sensitive information transmitted online.
• Implementing firewalls and intrusion detection systems to protect our network.
• Limiting access to your information to authorised personnel only.
• Regularly reviewing our security practices and procedures.

Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your information. In the event of a data breach, we will notify you as required by law.

5. Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain your enrolment records for several years to comply with educational regulations.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: If you have provided your consent to the processing of your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you of any material changes. Your continued use of our services after the changes are posted constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Lights, Camera, Action! Productions
Privacy Officer: Amelia Stone
42 Wallaby Way, Sydney, NSW 2000
Phone: (02) 9876 5432
Email: privacy@lightscameraaction.com.au

We are committed to resolving any concerns you may have in a timely and satisfactory manner.

10. Jurisdiction

This privacy policy adheres to the laws of New South Wales, Australia and the privacy laws of the Commonwealth of Australia. Any disputes arising under this privacy policy will be resolved under these laws.

This Privacy Policy was last updated on 1 January 2025.